My order tracking shows delivered, but I have not received it. What do I do?
Occasionally, the shipping carrier may mark a package as "Delivered" a few days before it arrives at your doorstep. If you find yourself in this situation, here's what you can do:
- Double-check your shipping address on your order confirmation to ensure it was sent to the correct location.
- Search your mailbox or any other usual delivery spots. Sometimes, carriers leave packages in inconspicuous places to prevent theft.
- Reach out to neighbors, family, or roommates who might have accepted the package on your behalf.
- Look for a notice of attempted delivery on your tracking link for further instructions.
- Allow for a bit more time. Some carriers mark items as delivered before they actually arrive. We recommend waiting up to 7 business days to account for this delay. We appreciate your patience!
If it's been over 7 days and your package is still missing, please contact the shipping carrier with your tracking number to initiate a claim. Additionally, inform us of your order number so we can assist you further.
orders@earthwarriorlifestyle.com