My order tracking shows delivered, but I have not received it. What do I do?

Occasionally, the shipping carrier may mark a package as "Delivered" a few days before it arrives at your doorstep. If you find yourself in this situation, here's what you can do:

  1. Double-check your shipping address on your order confirmation to ensure it was sent to the correct location.
  2. Search your mailbox or any other usual delivery spots. Sometimes, carriers leave packages in inconspicuous places to prevent theft.
  3. Reach out to neighbors, family, or roommates who might have accepted the package on your behalf.
  4. Look for a notice of attempted delivery on your tracking link for further instructions.
  5. Allow for a bit more time. Some carriers mark items as delivered before they actually arrive. We recommend waiting up to 7 business days to account for this delay. We appreciate your patience!

If it's been over 7 days and your package is still missing, please contact the shipping carrier with your tracking number to initiate a claim. Additionally, inform us of your order number so we can assist you further.