Shipping, Local Delivery & Retrurns
Earth Warrior Processes order's of ready made items within 1-5 business days after an order has been placed, anything custom will be processed within 1-4 weeks. Order's $100 or more will receive free shipping. Any order below $100 will have a flat rate of $15 in Canada included at checkout for shipping fees. For orders outside of Canada Shipping will be calculated at checkout.
We use Canada post to ship our orders, and we ship them from our location in Edmonton Alberta, Canada. All orders will have tracked shipping.
Earth Warrior offers local delivery within Edmonton, Spruce Grove and Stony Plain, for a flat rate of $5. Orders valued $100 or more will receive free local delivery. When you are at Checkout you can select local delivery after you have entered in your address within Edmonton, Spruce Grove or Stony Plain. We will message you within 24 hours after the order has been placed to arrange a delivery time.
Earth Warrior reuse's shipping materials to be as sustainable as we can. Boxes or envelopes may have stamps or even stickers or tape we couldn't easily take off still on them. There may even be some plastic foam wrap or bubble wrap included in our shipping. It is all being reused and given another life. Earth Warrior strives to reuse anywhere we can in our business so we hope you don't mind if our packaging isn't picture perfect!
Your Satisfaction Is Important To Us
If you don't absolutely love your Earth Warrior product, please contact us and we will be more than happy to help. Please keep in mind that we are a small business, so if it was a matter of preference, please re-gift to someone you love that can use the item.
If you did not receive your order, please contact us right away to assist: email@example.com
We will get back to you within 48 hours after sending in your request.
Due to the nature of bath, beauty, skincare, oral hygiene, and food products including all toothbrushes, reusable make up wipes, handkerchiefs, bottle brushes, and dish scrub brushes are final sale. Sale and clearance items are also final sale. Products that don't fall into the above categories may be returned within 30 days for a refund of the total product cost, minus shipping fees with proof of purchase. If the initial order included free shipping, the actual shipping cost will be deducted from the refund. The buyer pays return shipping fees, and must contact us to receive a return authorization which is addressed on a case by case basis. Any returned products must be in completely new, unused, and re-sellable condition and are subject to approval.
Shipping cost is NON-REFUNDABLE. That goes directly to the carrier, so we are unable to refund that cost.
My product arrived broken or damaged or missing items:
We know stuff can happen, and we can definitely assist with this! Please take a photo of the damage to the outer box, and internal damage to its contents. If missing items, please send a photo of what you actually received. Send us a message and we'll see to it that you get a replacement. There may be a slight delay on re-shipment for damages as we may have to deal with the shipping carrier to resolve what occurred with your shipment.
Please contact us if you have any questions about how things work, or the best way to care for your purchased items to make them last.