Why hasn't my tracking status updated?

A shipping confirmation with the tracking number is sent to your email as soon as your order's label is printed. This means that your order has been picked up by our shipping carrier and your tracking number will update as soon as the shipping carrier scans your order in.
Tracking status updates usually happen within 48 hours but if it hasn't, don't worry — your order is on its way and tracking will update shortly. This doesn't mean your order is lost and it's common for an order to remain in pre-shipment for multiple days.
If your tracking hasn't updated for over 10 business days, and you are concerned there may be a delay or error we'd recommend contacting the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.